Shipping Policy

At The Diamond Era, we know your sparkle deserves to arrive safely. We take great care in preparing, packaging, and shipping every order to help ensure your diamonds arrive securely and in beautiful condition.

Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days after payment has been successfully received and verified.

Processing times may be extended during holidays, promotional events, LIVE sales, or periods of high order volume. Business days do not include weekends or federal holidays.

Once an order has entered the fulfillment process, we may be unable to modify or cancel the order.

Shipping & Delivery

Shipping options and applicable costs will be displayed at checkout based on the order and delivery destination.

Once your order has shipped, you will receive tracking information using the email address or contact information provided with your order.

Delivery estimates provided at checkout or by the shipping carrier are estimates only. The Diamond Era cannot guarantee a specific delivery date once a package has been transferred to the shipping carrier.

Insured & High-Value Shipments

Due to the nature and value of our products, certain orders may be shipped with additional security measures, including shipping insurance and/or signature confirmation.

A signature may be required at delivery at The Diamond Era's discretion based on the value of the shipment, destination, carrier requirements, or other security considerations.

Customers are responsible for ensuring that someone is available to receive and sign for a shipment when signature confirmation is required.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before completing your purchase. The Diamond Era is not responsible for delays, failed deliveries, or additional shipping expenses resulting from an incorrect or incomplete address provided by the customer.

For security purposes, we may be unable to change the delivery address after an order has been placed or shipped.

Tracking & Delivery

Customers are responsible for monitoring the tracking information provided for their shipment.

If tracking indicates that a package has been delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors, building management, or the applicable shipping carrier.

Please contact The Diamond Era promptly if you believe there is an issue with your shipment so we can assist with determining the appropriate next steps.

Lost, Delayed, or Damaged Shipments

Once a shipment has been transferred to the carrier, circumstances outside of The Diamond Era's control may affect delivery, including carrier delays, weather, service interruptions, or other transportation issues.

If a shipment appears to be lost or arrives with visible shipping damage, please contact us as soon as possible. We may assist with initiating a claim or investigation with the applicable shipping carrier or insurance provider.

Customers may be required to provide photographs, packaging, documentation, statements, or other information necessary to complete a carrier or insurance claim.

Please retain all original packaging and shipping materials until any claim has been resolved.

IGI Reports & Documentation

When a diamond is sold with an IGI grading report or other certification/documentation, the applicable report or documentation will be included with the order unless otherwise disclosed at the time of purchase.

Customers should retain all grading reports and documentation received with their purchase.

LIVE Sales & Auction Purchases

Orders purchased through LIVE events, auctions, social commerce platforms, or other third-party marketplaces may also be subject to the shipping, fulfillment, payment, and buyer protection policies of the platform through which the purchase was completed.

Where a third-party platform's requirements conflict with this Shipping Policy, the applicable platform requirements may control for transactions completed through that platform.

Returns & Exchanges

Shipping terms do not modify The Diamond Era's separate Return and Refund Policy.

Unless otherwise required by applicable law or the policies of a third-party marketplace through which a transaction was completed, all sales are final and The Diamond Era does not accept returns or exchanges.

Please review all product information carefully before completing your purchase.

Questions About Your Shipment

If you have questions regarding an order or shipment, please contact The Diamond Era through the contact information provided on our website.

When contacting us regarding an existing order, please include your order number so we can assist you as quickly as possible.

Last Updated: August 22, 2026